Refund & Return Policy

Effective: September 8, 2026

This Refund & Return Policy applies to furniture and home-furnishing purchases from Sash & Shade through SNSFurniture.com, telephone orders, or other Sash & Shade sales channels.

Standard Furniture Returns

Eligible non-defective furniture may be requested for return within 14 days after delivery. To qualify, merchandise must be unused, unassembled, undamaged, complete, and in its original packaging with all parts, hardware, manuals, and accessories. All returns require prior authorization from Sash & Shade.

Approved non-defective returns are subject to a 20% restocking fee. The customer is responsible for return shipping, freight, or other transportation costs unless Sash & Shade agrees otherwise in writing.

Final-Sale Items

Mattresses, bedding, special orders, custom orders, clearance items marked final sale, assembled furniture, and merchandise that has been used, altered, or damaged after delivery are final sale and are not eligible for return or exchange, except where required by law or where Sash & Shade determines that a covered product arrived damaged, defective, or incorrect.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your merchandise promptly at delivery. Visible freight damage should be noted with the delivery carrier whenever possible. Report damage, defects, incorrect merchandise, or missing parts to Sash & Shade as soon as reasonably possible and preferably within 48 hours of delivery. We may request photographs, packaging images, model or serial information, and other documentation needed to evaluate the claim.

For an approved claim, Sash & Shade may, as appropriate, provide replacement parts, repair, replacement merchandise, an exchange, store credit, or a refund. A restocking fee will not be charged for a verified defect, shipping damage, or fulfillment error for which the customer is not responsible.

Order Cancellations

An order may be cancelled for a full refund before it has been submitted to the manufacturer, distributor, or fulfillment source. After submission, cancellation depends on whether the supplier permits cancellation and may be subject to manufacturer, freight, cancellation, or restocking charges. Special and custom orders may become non-cancellable once submitted.

Refund Method and Timing

Approved refunds are issued to the original payment method when reasonably possible. Shipping, delivery, assembly, installation, and other service charges are non-refundable once the applicable service has been performed, except where required by law. Processing times can vary by bank or card issuer after Sash & Shade submits the refund.

How to Request a Return

Contact info@snsfurniture.com or call (424) 310-6199 before returning merchandise. Unauthorized returns may be refused.